0 Spiral Hosting: About Our Company | Why Choose Us

Our Company

Spiral Hosting was established in 2006. With data centres in the UK, Ireland, France, USA, Canada, Singapore & Australia, we're an Irish company with a global presence. Our experience started back in 1998 as the worldwide web began to flood into homes and companies began to see the advantages of having an online presence. With this extensive knowledge of the developing world of web hosting, we really know our stuff! Our company has grown considerably over the years into a global brand recognised for its dedicated, friendly service and ease of use.

Spiral Hosting’s reputation for customer service is at the forefront of our business across the globe. We’re constantly redeveloping and re-investing in our future to help our clients develop their future too. We know what to expect when it comes to web hosting and we promise we will strive to deliver these expectations every day.

Our Mission

To provide effective, reliable and secure hosting with the right products and services to improve and enhance your hosting environment. We strive to give fast, secure domain registrations making it easier to get your presence online sooner and offer a wide range of SSL Certificates to keep your website secure.

We operate by the mantra ‘going the extra mile.’ Our technicians have a wide range of talents and are knowledgeable on a range of different technical issues. We want to point you in the right direction to get your issue resolved. That means going above and beyond what hosting companies normally offer support in and finding the answer for you. We agree that policies and regulations must be adhered to - especially in the world of the web - but if you need support with a particular part of your site, we will research what we can to help give you the answer. We see ourselves as partners in the decision making. Business partners for life. So let's work together to develop and expand our business.

Why Choose Spiral?

The web hosting industry is saturated with companies across the globe. It’s not something we can control, but we can do everything possible to be the best! We know we’re not the biggest, we know we're not the oldest and we know there are other companies out there who provide what seems to be a great price on their products and services. However, when you promise so much, you sacrifice on quality and then fail to deliver. Quite simply, we concentrate on you, the client. We’re not perfect - and we don’t think any company is - but we guarantee our team will do everything they can to ensure Spiral Hosting gives you the best service. We may be biased, but we would choose Spiral Hosting!

Here are the Top 10 Reasons Why you should pick Spiral Hosting:

Experience

Spiral Hosting combines technical skills with friendly staff. We've worked in the industry since 1998 and have seen the world of web expand and grow to what it is now. We can fulfil your hosting needs whether you run a home office, a small or medium sized business, or large corporation. We know the do’s and don’ts of web hosting and try to make it as simple as possible for every one of our (potential) clients.

Superior Support

We provide client-focused support with staff across the globe from Ireland to Australia. We are one of the few Irish companies to provide truly round the clock support 365 days a year. We have on call technicians throughout the timezones to ensure you’re always covered and the problem is solved as soon as possible.

Competitive Pricing

Our pricing is always extremely competitive and although some companies may offer services cheaper than ourselves, we are adamant that our pricing is justified in relation to our pricing. 80% of our clients agree that our pricing is value for money with the service and support we provide!

Global Locations

We currently have eight data centre locations across the globe and are constantly expanding! Our main data centres are in London (UK), Dublin (Ireland), Sydney (Australia) with additional servers in Toronto and Montréal (Canada), Chicago (USA), Paris (France) and Singapore Central (Singapore). You get to choose the location best suited for you at no extra cost.

Industry Leading Software

We use the award winning cPanel control panel interface on all our shared servers. cPanel is the ultimate hosting platform providing security, functionality, and flexibility to your web hosting account. cPanel allows you to fully manage your domains, email accounts, databases and website statistics in one interface. Coupled with the CloudLinux operating system on all our shared hosting plans, you're guaranteed ease of use and maximum security.

Auto-Install Script Library

Softaculous is a must-have for anyone needing a quick and easy way to install the most popular web applications. It gives you the ability to install, upgrade, and manage many popular web scripts and content management systems at the click of a button, including WordPress, Joomla, osCommerce, phpBB and many more.

30-Day Money Back Guarantee

Spiral Hosting offer a “no questions asked” money back guarantee to new clients on all our web hosting packages. Our guarantee is simple; If for any reason you aren't happy, simply contact us in the first 30 days and we will provide a pro-rata refund on your hosting package, minus any admin/processing fees. Simple!

Reliability

We operate an impressive 99.9% SLA-backed uptime guarantee. We promise that your site will be available 99.9% of the time in any given month and if it isn't, we'll credit your account balance for the downtime. We take daily backups on all our servers and store these for up to 21 days. If you accidentally delete vital website files or databases, or a plugin makes your site go crazy, let us know and we will restore it for you!

Partners In Business

We want to keep clients for life. Client satisfaction is our top priority and that's why so many of our clients happily recommend us to their friends and work colleagues. We build relationships with our clients as our businesses expand and we listen and learn from you too. 91% of clients feel we have been ‘very responsive’ or ‘extremely responsive’ to their needs (Dev Survey 2014).

Accredited Partnerships

We are a .IE Registry Accredited Registrar and actively promoted on the IE Domains Registry website. This is because of our knowledge of the application process and the volume of applications we have processed. The IEDR operate the Irish domain extension for the island of Ireland. We are also a Channel Partner for Nominet, the .UK domain family registrar covering over 1500 .UK domains. We have partnesrships with some of the leading software companies across the globe including CloudFlare technology to help you get the most out of your site. Finally, we are a classified cPanel partner with expert knowledge and functionality of the leading control panel software. Our development of partnerships in our industry is continuing every day, all to make a better service for you.

Affiliates

Our affiliate scheme is a great way for our clients to earn commission on any referrals they bring to Spiral Hosting! If you have a friend, work collegue, family member or that random person you bump into who is looking for web hosting (this has happened!), sign up as an Affiliate and earn 15% of every payment they make and for any future payments until they cancel. Not many people cancel after being with Spiral Hosting though! This commission is deposited into your Spiral Hosting Client Area account. You can activate your affiliate account by visiting the ‘Affiliates’ section on the Client Area and start earning today.

Testimonials

Partners

We work very closely with our clients and we love being able to recommend their services. We also have great business relationships with some of the leaders in control panel software as well as telecommunications and web design. Check out our business partners for yourself and use our links to get unique referral benefits!

Get in touch

Spiral Hosting offer 24/7 assistance via our support desk. You can submit a ticket via your Client Area or our website. Our team are here rain or shine, day or night. We respond to the majority of support tickets within a few hours. It may take longer if it's a complicated support problem or if we're exceptionally busy. Phone support is available for sales & billing enquiries, and to discuss existing support tickets or basic set up questions. You must have a ticket number to reference when you call the support team so we can ensure we give you the best support!

US/Canada

312 489 8319

Outside US/Canada

+1 312 489 8319

UK

028 9002 5008

Outside UK

+44 28 9002 5008

Ireland

(new number)
01 691 7108

Outside Ireland

+353 1 691 7108

Australia

038 518 4263

Outside Australia

+61 38 518 4263

Our phone lines are open Monday-Friday 9am-5.30pm UK/Ireland and 9am-5.30pm Australia AET

Got Questions? We're here to help you.