Spiral Hosting Blog

How To Contact Us

Published by on June 28th, 2017

Just a quick word with regard to contacting us here at Spiral Hosting, as in June 2017 some of our phone numbers have changed. Technical Support Should you require technical assistance or support, your first point of contact should always be submitting a ‘support-ticket’ to our system. This ticket will be sent directly to one … Read more ›

How To Contact Us

Published by on November 21st, 2011

Just a quick word with regard to contacting us here at Spiral Hosting. Technical Should you require technical assistance or support, your first point of contact should always be submitting a ‘support-ticket’ to our system. This ticket will be sent directly to one of our technicians, who will normally respond within 10-20 mins. Sometimes a … Read more ›

Christmas Message from Spiral Hosting!

Published by on December 15th, 2010

Ho! Ho! Ho! We have sent the following email to all customers: Merry Christmas from Spiral Hosting! Dear client, Thank you for your continued support over the past year. Spiral Hosting has grown, expanding our network infrastructure, customer support and range of products. We have big plans for the next year, and we hope that … Read more ›

Christmas & New Year’s Opening Hours

Published by on December 15th, 2010

Our customer/technical support will be available every day throughout the Christmas holidays 24/7 as normal via our support ticket system. Our sales & billing phone number will close at 2pm on 17th December (for our staff Christmas party!) and it will also be unavailable on 23rd, 24th, 30th and 31st December. It will be operating … Read more ›

Information on VAT Charges from 4th January 2011

Published by on December 9th, 2010

We have sent an email to all customers explaining that from 4th January 2011 we have to start charging 20% tax on all products sold to EU residents. Here’s the details: Dear client, We are emailing all customers based in the European Union to inform them that the standard UK Value Added Tax (VAT) rate … Read more ›

We Now Accept American Express UK Cards

Published by on August 11th, 2010

We’re now set up to accept American Express credit cards for invoices paid in UK Pounds. The new payment method is available immediately to all customers who have a GBP (Great British Pounds) account on our Client Area. It won’t show as a payment method for other currencies. If you’re paying an invoice in Euro … Read more ›

Updated – A Guide to Paying for Hosting

Published by on July 29th, 2010

For your convenience, this is a quick guide of the many ways to make payments to Spiral Hosting. It has been updated to show each of the three currencies available to our global customer base. Euro € UK Pound £ US Dollars $ Credit Cards processed directly Mastercard, Visa, Visa Debit, Laser and 3V cards. … Read more ›

Spiral Hosting Now Accept UK Pounds

Published by on July 5th, 2010

Spiral Hosting are delighted to announce we now accept credit card payments in UK Pounds (GBP). Customers in the UK will already be familiar with seeing the pricing on our website in Pounds and many customers have been paying in Pounds via PayPal or by cheque since our website went multi-currency last summer, but we … Read more ›

Verisign .COM/.NET Price Increase on 1 July 2010

Published by on June 24th, 2010

The price of .com and .net domain name registration will increase on 1st July 2010. This increase has been decided by Verisign, the operator of .com and .net domain names. It is the maximum 7% increase, much to the dismay of registration companies like Spiral Hosting! For us, this means we will pay an extra … Read more ›

Gmail Mistaking Spiral Hosting Invoices as Spam

Published by on April 20th, 2010

Gmail’s junk filter is currently mistaking emails from Spiral Hosting as spam, which is causing havoc with some customers not receiving emails, renewal reminders, invoices, and support ticket responses! We sent text messages to all customers with Google Mail addresses to ask them to read this post. Please take 2 minutes to check that your … Read more ›

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