Spiral Hosting Blog

How To Contact Us

Published by on June 28th, 2017

Just a quick word with regard to contacting us here at Spiral Hosting, as in June 2017 some of our phone numbers have changed.

Technical Support

Should you require technical assistance or support, your first point of contact should always be submitting a ‘support-ticket’ to our system. This ticket will be sent directly to one of our technicians, who will typically respond within a few hours. Many tickets are answered in less than 20 minutes, depending on our workload.

You can submit a support ticket via your client area or by e-mailing our support@ address.

We also offer a Live Chat service on our website, normally displayed in the bottom right of each web page if we are available.

New Sales & Phone Numbers

Phone support is available for new sales & billing enquiries, and to discuss existing support tickets or basic set up questions. You must have an existing ticket number to reference when you call the support team so we can ensure we give you the best support! Our phone support team are unable to open support requests for you, all support requests must be submitted via support ticket or email.

Our phone numbers are listed on the Get In Touch page of our website.

Billing & Making Payments

Please note all credit card payments are made via the Spiral Hosting client area. We are an Internet business and do not have a physical credit card terminal in our office. The Spiral Hosting client area accepts Visa, Mastercard and PayPal in all 5 currencies. You can also pay by bank transfer if paying in Euro, Pounds or Aus Dollar, and American Express if paying in Pounds. If you have forgotten the login details for your client area please request a new password.

 

Got Questions? We're here to help you.