Published by Spiral Hosting on Monday 13th January 2014
Spiral Hosting Limited (www.spiralhosting.com), a leading cloud web hosting solutions provider today announced the acquisition of Australian web hosting firm SpeedySparrow (www.speedysparrow.com).
SpeedySparrow has been trading for over six years with a reputation for delivering a high-quality service backed by first-rate customer support. SpeedySparrow is based in Melbourne, Victoria and have a large Australian and American client base.
Spiral Hosting have a large Irish and international client base. Spiral Hosting also expanded into the American hosting market after acquiring the webhosting division of Eideashop in May 2010. Spiral Hosting is headquartered in Ireland with offices in the UK and USA.
Peter Armstrong, director of the Irish HSP explained: “Spiral Hosting are delighted to announce the acquisition of SpeedySparrow. This acquisition allows us to expand and invest in our operations in Australia. It represents a significant investment in our webhosting infrastructure, customer service and technical support.”
“SpeedySparrow is a first-class webhosting provider that is in many ways similar to Spiral Hosting. It has an excellent reputation of offering friendly personal support that will go the extra mile for customers.”
“The new merged company will result in improvements for all Spiral Hosting and SpeedySparrow customers. Our top three objectives are excellent servers, fast support and most importantly happy customers. The SpeedySparrow team will be joining Spiral Hosting. We’ll be taking the best of both businesses and continuing to build our hosting services, cloud infrastructure and 24/7 support.”
Published by Spiral Hosting on Monday 23rd December 2013
The Christmas holidays are almost upon us and we’d like to make you aware of our operating hours.
Our customer/technical support will be available every day throughout the holidays 24/7 as normal via our support ticket system.
Our phone support will close at 2pm on Monday 23rd December and re-open on Thursday 2nd January.
If you are a dedicated server or colocation customer you can still avail of our 24/7 server reboots and emergency phone support by calling the out-of-hours mobile numbers. These can be found on your last server invoice.
The IE Domain Registry will close on 23rd December and re-open on 6th January. We will continue to accept new orders for .ie domains over Christmas but they will not be processed by the registry during the holidays.
Published by Spiral Hosting on Sunday 24th November 2013
The IE Domain Registry have this weekend launched new policies that change the expiry, suspension and deletion dates of domain names. The old MSD (mail, suspend, delete) system has been replaced by the NRP (non-renewal process) system. Any .ie domain registrants or resellers should be aware of the changes.
The old MSD system
The old MSD (mail, suspend, delete) system ran every two weeks. For example, if a domain name expiring in September was not renewed, the domain owner would be mailed on the first Friday in November, suspended two weeks later and finally deleted two weeks after that. The IE Domain Registry gave domain registrants a considerable grace period to renew their domain name. All the different deadlines made it very difficult to work out when a domain name suspension and deletion would actually happen.
The new NRP system
The new NRP (non renewal process) system brings .ie domain names into line with other domain extensions like .com. This should remove the confusion and make it easier for registrars/registrants to manage .ie domain registrations. The new policy is straight-forward. Domain names are deleted 70 days after their expiry date. If a domain name renewal isn’t paid on time, the IE Domain Registry will email the registrant after 1 day, suspend the domain name after 40 days and delete the domain name after 70 days. The domain name can be renewed at any time during the 70 days, but any website/email services associated with the domain name will stop working when the domain name is suspended, and someone else may re-register the domain name when it is deleted. It’s important to renew your domain name on time. Don’t risk losing your domain name!
Changes to .ie transfers
The IE Domain Registry have introduced an additional step for .ie domain registrars (like Spiral Hosting). Domain transfers are now “pulled” into our registrar account. This is an additional step for our staff. It’s important that customers submit a domain transfer order on their client area before they submit any domain transfer documentation.
Automatic domain name renewals
Spiral Hosting provide an auto-renewal option on all domain names. If it’s enabled, we will attempt to charge your credit card 5 days before the domain name renewal date. Providing the payment is successful, your domain name will be renewed. We recommend all customers enable this option. Don’t risk losing your domain name!
Published by Spiral Hosting on Monday 16th September 2013
Spiral Hosting have launched their 2013 discount for SPEED Plus students and graduates. For the past five years, Spiral Hosting have provided 50% off web hosting for participants in the Student Placements for Entrepreneurs in EDucation (SPEED) programme.
The SPEED programme has provided business start-up funding and training for thousands of university students and graduates across 20 UK universities. SPEED fellows generally start their business in July, August or September and get paid to work for themselves for 6 months. They learn business development skills, receive advice and mentoring from business experts, and they also receive significant discount off web hosting from Spiral Hosting!
SPEED students and graduates can get 50% off our webhosting packages (Size S, Size M, Size L, Size XL) including a free domain registration or transfer. We can also offer discount on other services such as SSL certificates – please contact us for details.
Universities involved in the SPEED programme have included University of Ulster, Birmingham City University, Coventry University, Keele University, Nottingham Trent University, Southampton Solent University, Staffordshire University, Thames Valley University, University of Birmingham, University of Derby, University of Lincoln, University of Wolverhampton and University of Worcester.
More information is available on the SPEED website. If you are a SPEED participant, please use promotion code “speed” on our website checkout. Please note Spiral Hosting have no official affiliation with SPEED Plus. The SPEED Plus logo is © Copyright 2013 SPEED Plus.
Published by Spiral Hosting on Sunday 1st September 2013
Spiral Hosting Limited (www.spiralhosting.com), a leading UK and Ireland web hosting solutions provider today announced it has consolidated its Aventure Host business (www.aventurehost.com) into the main Spiral Hosting brand.
Aventure Host started trading in 2002 providing domain registration and Internet hosting solutions. Aventure Host’s reputation for delivering a high-quality service backed by first-rate customer support meant that it quickly grew a large UK and Ireland client base. Aventure Host was the first webhosting provider in Ireland to offer webhosting on the cloud. In March 2011, Aventure Host was acquired by Spiral Hosting Limited.
Spiral Hosting has been trading for ten years. Spiral Hosting has offices in Belfast and Dublin. Spiral Hosting has grown its Irish webhosting business into an international business, offering hosting solutions in five countries and selling in five currencies. Spiral Hosting has made several acquisitions in the last 3 years, including Aventure Host, Fresh Hosting, SpeedySparrow and the webhosting division of Eideashop.
Peter Armstrong, director of the Irish HSP explained: “Spiral Hosting are delighted to welcome Aventure Host clients. We acquired Aventure Host in March 2011 as part of a large investment in our webhosting infrastructure, customer service and technical support. In an effort to provide the best possible customer experience, we feel the time is right to consolidate the Aventure business into our main brand.”
“Aventure Host was a first-class webhosting provider that was in many ways similar to Spiral Hosting. Both companies were located just a mile apart in central Belfast, they have a long history of providing quality reputable services and friendly personal support. The consolidated business under the Spiral Hosting brand will achieve even greater things.
“The merger will result in improvements for all Spiral Hosting and Aventure Host customers. Our top three objectives are excellent servers, fast support and most importantly happy customers. Aventure Host clients will continue to receive the same web hosting, domain registration and SSL services, as well as 24/7/365 support. Our team will continue to provide friendly personal support from our offices in central Belfast.”
Published by Peter Armstrong on Friday 12th April 2013
Irish web hosting provider Spiral Hosting have today emailed all their clients to advise them of brute force login attacks targeting WordPress blog software. WordPress is the most popular blog publishing software and it’s used by millions of websites worldwide.
Peter Armstrong, Managing Director of Spiral Hosting explained, “There is currently a large scale brute force attack coming from a large amount of IP addresses spread across the world. A large botnet has been attempting to break into WordPress websites by continually trying to guess the username and password to get into the WordPress admin dashboard. This is affecting almost every major web hosting company around the world. Our Network Operations Centre (NOC) has detected a significant increase in botnet activity in the last 24 hours. Brute force attacks have reached epidemic level. Therefore, we have joined other major web hosting providers by advising all our clients who use WordPress to install an additional plugin ‘Limit Login Attempts’ that will help to prevent brute force attacks.”
“It’s crucially important that WordPress websites are kept up to date. Normal security procedures include regular updates of the WordPress core files, plugins and theme files. In addition to this, we also recommend WordPress administrators change their login username from the default ‘admin’ username, use very secure passwords, and install the ‘Login Limits Attempts’ plugin or other WordPress security plugins.”
“Another security risk that WordPress administrators sometime forget about are inactive themes, installed on their blog but no longer in use. The files for the WordPress themes are still located in the /wp-content/themes/ directory, and even if they’re not being used, they’re still vulnerable to being hacked/exploited if they’re not kept up to date. Therefore, we recommend WordPress administrators delete all WordPress themes except the active theme currently in use on their website. We’re providing additional security tips to all clients on the Spiral Hosting website.”
If you are a Spiral Hosting client please visit http://status.spiralhosting.net/2013/04/wordpress-wp-login-brute-force-attacks/ for more information.
Published by Peter Armstrong on Friday 12th April 2013
These are instructions on how to install the Limit Logins Attempts plugin on your WordPress blog. This plugin is important because it helps prevent brute force login attacks from your WordPress admin dashboard.
1) Login to the admin dashboard of your WordPress blog
2) Go to the Plugins page and click on the “Add New” button
3) Type “login limits” into the search box and click on the “Search Plugins” button
4) The Limit Login Attempts plugin should be the first plugin in the search results. Click the “Install Now” button
5) The plugin will say it has successfully installed. Click on the “Activate Plugin” button. That’s it!
In addition to taking these steps, it’s very important to have a very secure password for all WordPress admin users.
Published by Peter Armstrong on Friday 22nd March 2013
We are offering 10% off ALL new domain name registrations while it’s snowing here in the UK & Ireland.
So, if you’re after a .COM, .IE, .CO.UK or anything else… today is the perfect time to grab it!
We love snow here at Spiral Hosting – especially when it lies on the ground and we can build snowmen! This weekend the forecast is lots and lots of snow, but there is also torrential rain and gale force winds in the forecast, so perhaps for the next day or two you should stay inside, wrap up warm, and use the opportunity to work on some website projects! The crazy weather (and the crazy discount on domain names) is due to last until Monday!
Take advantage of this promotion today. Here’s how:
- Simply visit our domain name page
- Choose your domain name
- Choose 1 to 10 years registration (where applicable)
- Enter the promo code: snow
This offer expires: when it stops snowing in UK & Ireland. Valid on new registrations and transfers only. Available to new and existing customers. Our usual Terms & Conditions apply.
Published by Peter Armstrong on Tuesday 5th February 2013
Sales & Marketing Executive
Update: This position has been filled.
Due to our continued expansion we are looking to recruit a Sales & Marketing Executive, with a special aptitude for web hosting systems and search engine optimisation. This is a full time position and the successful applicant must be available to work from our office in Belfast, N Ireland. We are an international business and the candidate will be required to work a mixture of daytime and evening shifts to align with European and American office hours.
The successful applicant must be confident in performing the role detailed below and they must possess the skills required, including the appropriate qualification detailed below.
- Answering front line customer sales inquiries via our support ticket system, live chat, IM, email and phone
- Building new business relationships and strengthening existing ones
- Creating campaigns to market our range of webhosting and server products
- Liasing with potential customers using online forums, social media, business conferences, meetings and exhibitions
- Excellent phone manner and writing skills
- Target-driven and results orientated person with experience in lead generation and sales pipelines.
- Knowledge of Linux/Windows webhosting and server products
- Knowledge of desktop email systems – Outlook, Thunderbird etc.
- Understanding of network technologies – TCP/IP and DNS etc.
- Must be professional, flexible and reliable
- Have a qualification in I.T, Computer science or Sales & Marketing
To apply for this position please email jobs(at)spiralhosting.com for an application form.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their religious beliefs or political opinions, sex, marital or family statuses, races, sexual orientations, ages or whether they are disabled.
We do not require any assistance from job agencies or recruitment websites. Please do not contact us regarding this job position unless you are a job applicant. Thank you.
Published by Spiral Hosting on Monday 28th January 2013
WordPress 3.5.1 has been released.
This new version contains 3 important security fixes and 37 other bug fixes. If you use WordPress on your website, please update immediately using Softaculous in your cPanel control panel or using the WordPress admin area.
Keeping your WP as up to date as possible helps minimise any security issues and ensures that you have the latest, most efficient version to hand.
As usual, our support desk team are available to help advise you if you have any problems updating. Simply call them on 02890 025008/01 657 1821 or e-mail email@example.com.