We are now using an off-site status blog to keep clients updated with any maintenance notices, technical work, network/DNS issues or connectivity problems.
http://status.spiralhosting.net/
The blog is located off our network, so if there are any problems on our own network, the blog will remain available.
We have updated the live chat application on our website to make it easier to speak with us. There is a link to our Live Chat on the right hand side of every page. It’s perfect if you have questions about our products or need our technical support team to answer questions.
We are also expanding the hours Live Chat is available, and we continue to offer support by email, skype and phone, including our ‘Let Us Call You’ service.
It’s a busy week ahead at Spiral Hosting as we prepare to launch our new website.
It will be launched in three stages:
Monday - main website
Tuesday - client area
Wednesday - company blog
It’s working fine in our test area so it should be a straight-forward change-over!
Our client area is currently being upgraded. We didn’t realise it was having problems receiving some emails - so apologies to any customers who have not received a reply in the past few days. After the upgrade, all the emails should come through and we’ll reply as quickly as possible.
Update: Our Client Area has been successfully upgraded.
I’m delighted to announce that we have upgraded our Client Area!
The Client Area allows customers to manage their hosting accounts, domain names and SSL certificates, and now includes a new multi-language website with secure credit/debit card processing, PDF invoices, instant account activation, and live chat.
All customers should have received an email with new login details for the Client Area. Over the past few days we have imported all the account details, hosting packages, domain names and other products to the new system.
We would ask customers to please take a moment to check all the details on your account are correct, and your address and contact telephone numbers are up to date.
It’s still early (7.33am!), but apart from a few hosting packages having the wrong expiry date, the migration has been perfect! We’d also like to hear your comments and feedback about this upgrade so please do get in touch.
This month we have some big announcements lined up which will see improvements to our services for new and existing customers. We will post them all on this blog - a new one every other day!
There’s never a better time to join Spiral Hosting! Stay tuned!