Spiral Hosting

The Spiral Hosting team wish you a very Happy Easter!

On Easter Monday, customer support will be available all day via our support centre, but we will be operating with reduced staff. Our sales & billing phone number will be closed all day Monday, and re-open Tuesday at 10am.

Did you know Spiral Hosting can help you on Skype Chat?

We are on Skype most of the day - except the odd coffee break - and we are usually on at night too. We can answer any answers you have about any of our hosting packages, domains, SSL certificate and server solutions.

Also, we can solve most technical problems over Skype (some can take a while to work on, and we might ask you to open a support ticket so we can send you a proper reply when we’re finished).

Our Skype username is spiralhosting.com

We are also expanding the hours Live Chat is available, and we continue to offer support by email, skype and phone, including our ‘Let Us Call You’ service.

We’re delighted to announce that Spiral Hosting now provide a UK freephone number for all sales and billing enquiries.

Most enquiries can be solved quickly by emailing us, but we are available on the phone should you need us.

The number is 0800 221 8949

Office hours are 8am - 6pm.

Outside these hours please use our 24-hour online support. Please note we are trialing the freephone number and our primary contact number for UK clients remains the same - 028 9002 5008.

The Spiral Hosting team wish all our clients a very happy St Patrick’s Day.

St Patrick’s Day is celebrated on Tuesday 17th March. St Patrick is the patron saint of Ireland, so Tuesday is a national holiday.

On Tuesday, we will be operating with reduced staff, and our primary focus will be on customer support which is available all day via our support centre. Our sales & billing phone number will close at 1pm, and re-open on Wednesday at 10am (with hangovers).

For your convenience, this is a quick guide of the many ways to make payments to Spiral Hosting.

1. Credit Cards (recommended)
   • We accept all major credit cards: Visa, Mastercard, Laser cards and also 3V top-up cards.
   • Credit Cards are processed by Realex Payments. They are Europe’s leading payment processor with clients such as Aer Lingus and Vodafone Ireland.
   • Advantage: If you wish you can keep your credit card encrypted and securely stored on our client area, we will automatically bill your renewals to save you the hassle or worry of your services expiring.
2. PayPal.com
   • PayPal allows you to pay money from your credit card, bank account or PayPal account balance.
   • Advantage: No need to register (depending on your country). Accepts American Express.
3. 2Checkout.com
   1. 2Checkout is our secondary credit card processor. For many years we used them for all credit card processing, and many customers still choose 2Checkout.
4. Bank Transfer
   1. Some clients prefer to send us BAC/IBAN transfers. If you’d like to do this, please open a support ticket so we can give you our bank account details.
   2. Also, please tell our Billing Dept when you have initiated a bank transfer, so we know to look out for your payment.
5. Mail In Payment
   1. We accept cheques in the post. Please cross cheques and make payable to Spiral Hosting Ltd. Also, include details of the account holder or invoice number! Our postal address is at the top of all invoices.
   2. If you are paying to renew hosting, please ensure payment reaches us in time. To avoid any downtime please allow plenty of time for the payment to clear. We cannot credit your account until the funds have cleared with our bank.
   3. Lastly, it sounds obvious - but our business operates in Euro!
      If you are paying in another currency please send too much money instead of too little! Any change left over will be added to your account balance for future purchases.
      Costs incurred on cashing/converting foreign currency cheques will be deducted from the final amount added to your balance.

Need to contact our Billing Dept?
We’re here to help. Please open a support ticket or email/phone us.

Customer support will be available every day throughout the Christmas holidays 24/7 as normal via our support centre.

Our sales & billing phone number will close at 5pm on 19th December (for our staff Christmas party!) and it will also be unavailable on 25th and 31st December, and 1st January. It will be operating as normal on all other dates.

Customers should note that post to and from our Belfast office may currently be delayed due to the current postal strike. This is only affecting a very small amount of customers, as most of our communication is online.

Also, we are advising customers who normally make payments by cheque to consider alternatively methods such as credit card payment or bank transfer.

Our phone system has been upgraded and we’ve added a new Dublin number. There’s still some fine tuning to do but we are happy with it so far.

So, call Spiral Hosting on 01 657 1821

Our other number (048 9002 5008) is still operational as usual.

3V is a scheme between Permenant TSB bank and Visa. Consumers who don’t own a credit card or don’t want to use one can still buy our hosting and domain services online using 3V vouchers.

You can register for 3V vouchers as long as you are over 16, live in Ireland or the UK, have an email address and a mobile phone. You don’t need a bank account and there are no lengthy application forms, credit checks or interest charges. 3V vouchers are available online from 3V Ireland and 3V UK, and are also sold by most Payzone retailers.

A few customers have expressed an interest in purchasing hosting using 3V vouchers, so this is to clarify, both Spiral Hosting’s payment processors (2Checkout and PayPal) accept 3V vouchers. Simply enter the voucher number and the expiry date like it’s a normal debit/credit card, and the money will be credited to your Spiral Hosting account balance as usual, once it’s been processed and passed the fraud checks.

Please note our new bank account details.

Customers who have made payments to us by bank transfer in the past should receive an email with the details. If you have any questions, or you are a customer who makes recurring payments by Direct Debit, please contact your account manager.