We’re now set up to accept American Express credit cards for invoices paid in UK Pounds. The new payment method is available immediately to all customers who have a GBP (Great British Pounds) account on our Client Area. It won’t show as a payment method for other currencies.
If you’re paying an invoice in Euro or Dollars and you want to pay using American Express you can still do this through PayPal.
For your convenience, this is a quick guide of the many ways to make payments to Spiral Hosting. It has been updated to show each of the three currencies available to our global customer base.
| Euro € | UK Pound £ | US Dollars $ | |
|---|---|---|---|
| Credit Cards processed directly | Mastercard, Visa, Visa Debit, Laser and 3V cards. | Mastercard, Visa, Visa Debit, Solo and Amex cards. | Sorry not yet – please choose PayPal. |
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| PayPal | Mastercard, Visa, Visa Debit, Amex and 3V cards. | Mastercard, Visa, Visa Debit/Electron and Amex cards. | Mastercard, Visa, Amex and Discover cards. |
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| 2Checkout | USD only → | USD only → | Mastercard, Visa, Amex, Discover, Diners Club and JCB cards. |
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| Bank Transfers | Ulster Bank, Dundalk, Ireland | Ulster Bank, Belfast, N Ireland | No |
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| Mail In Payment | Send to Accounts Office in Belfast | Send to Accounts Office in Belfast | Send to US Bureau in Eugene, OR |
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Need to contact our Billing Dept?
We’re here to help. Please open a support ticket or email/phone us.
Spiral Hosting are delighted to announce we now accept credit card payments in UK Pounds (GBP).
Customers in the UK will already be familiar with seeing the pricing on our website in Pounds and many customers have been paying in Pounds via PayPal or by cheque since our website went multi-currency last summer, but we can now process payments in Pounds directly through our bank which is a big advantage. It’s fully supported through our website ordering system and our Client Area.
If you are a UK-based customer who is currently billed in Euros and you would like to change to pay in Pounds please email our Billing Department or speak with your Account Manager so that we can make the necessary changes to your account.
The price of .com and .net domain name registration will increase on 1st July 2010.
This increase has been decided by Verisign, the operator of .com and .net domain names. It is the maximum 7% increase, much to the dismay of registration companies like Spiral Hosting!
For us, this means we will pay an extra $0.48 for .com domains and $0.42 for .net domains (pricing in US Dollars). Since our business operates in three currencies our pricing is also dependent on currency fluctuations. Three months ago in March 2010 $1 was equal to €0.73; today $1 is equal to €0.81. Hence, the currency exchange rate is not so much in our favour and margins are tight!
Unfortunately this means our selling price to you will increase for .com registrations to €8.55 (approximately $10.50 or £7.00) and .net registrations to €8.35 (approximately $10.23 or £6.83) on 1st July 2010. The new pricing will still leave Spiral Hosting as very competitive and we’ll continue to review it on a regular basis to ensure that we are passing on any possible savings and promotions to our customers.We will decrease any prices where currency fluctuations allow us to do so!
If you have domains you want to register, renew or transfer to us we recommend doing this before the price increase! This will be the third time Verisign has increased the .com/.net price since 2006, and it may happen again in 2011. We would therefore encourage multi-year renewals as this will provide insulation from registry price increases now and in the future.
If you have any questions about domain registrations or renewals please email our support team who will be happy to help!
To check if emails from Spiral Hosting are getting sent to your Spam folder, first login to Gmail then type into the search box at the top:
This should immediately list all emails from Spiral Hosting in your Spam folder. Hopefully there will be none!
If you find that emails are being sent to your Spam folder, please create a filter so it doesn’t happen again.
You can create a filter by following these simple steps:
1) While reading any email that has been mistakenly filtered, click on the down-arrow next to the Reply link, and select ‘Filter messages like this’ from the menu.
2) On the next screen, type *@spiralhosting.com into the From: box. This will allow emails to come from all our billing, sales, support and staff email addresses.
3) Click ‘Next Step’ at the bottom.
4) On the next screen, select the checkbox next to ‘Never send it to Spam.’
5) Apply the filter to any other emails affected (if any):
6) Click ‘Create Filter’.
All existing emails from Spiral Hosting should now be moved to your Inbox, and future emails too!
If you still have problems receiving emails from us please don’t hesitate to contact our Support Department.
The Spiral Hosting team wish you a very Happy Easter!
On Easter Monday (5th April 2010) customer support will be available all day via our Client Area or by email. We will be operating with reduced staff and phone lines will be closed. We will re-open Tuesday at 10am.
Please note that the IEDR are closed on Easter Monday and all .ie domain applications will be processed on Tuesday when they re-open.
St Patrick’s Day is celebrated on Wednesday 17th March 2010. St Patrick is the patron saint of Ireland, so the 17th March is a national holiday.
On St Patrick’s Day we will be closing our phone support and operating our online support with reduced staff. Our phone support will re-open on Thursday 18th at 10am, with hangovers. Thank you for your understanding.
There were big changes to the European Union ‘tax regime’ on 1st January 2010. As such, services we sell for “Business Use” are exempt from Value Added Tax (VAT) in 26 EU countries. We are advising all EU businesses to ensure that they are not unnecessarily paying 17.5% VAT.
Tax exemption exists for business customers in the following countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France (incl. Monaco), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
UK businesses: There is no tax exemption for UK businesses because Spiral Hosting is registered for tax in Northern Ireland. We cannot VAT-exempt invoices for UK businesses and you will have to reclaim any VAT from HMRC.
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Ho! Ho! Ho! We have sent the following email to all customers:
Merry Christmas from Spiral Hosting!
Dear client,
Thank you for your continued support over the past year. Spiral Hosting has grown, developing our infrastructure and customer support and building on our successful brand and products. We have big plans for the next year, and we hope that as our business prospers yours does too.
Instead of sending you a Christmas card this year, we have chosen instead to make a charitiable donation to Concern Worldwide.
Concern is committed to a world without poverty. They work in 28 countries bringing food, clean water, good health, education and a higher standard of living.
We donated by buying gifts from www.concerngifts.org. We bought some essential drugs, water filters, two piglets, six chickens and a donkey called Pete.
If you would like to know more about the work of Concern, visit www.concern.net or call their donation line (Ireland: 1850 410 510 or UK/International call +44 (0)800 032 4002).
Wishing you a very Merry Christmas and a Happy & Prosperous New Year,
The Spiral Hosting Team.
http://www.spiralhosting.com
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You can view all the latest announcements, including Christmas opening hours, on our company blog.
Our customer/technical support will be available every day throughout the Christmas holidays 24/7 as normal via our support ticket system.
Our sales & billing phone number will close at 2pm on 16th December (for our staff Christmas party!) and it will also be unavailable on 24th, 25th and 31st December, and 1st January. It will be operating as normal on all other dates.
If you are a dedicated server or colocation customer you can still avail of our 24/7 server reboots and emergency phone support by calling the out-of-hours mobile numbers. These can be found on your last server invoice.
