Customers should note that post to and from our Belfast office may currently be delayed due to the current postal strike. This is only affecting a very small amount of customers, as most of our communication is online.
Also, we are advising customers who normally make payments by cheque to consider alternatively methods such as credit card payment or bank transfer.
Our phone system has been upgraded and we’ve added a new Dublin number. There’s still some fine tuning to do but we are happy with it so far.
So, call Spiral Hosting on 01 657 1821
Our other number (048 9002 5008) is still operational as usual.
3V is a scheme between Permenant TSB bank and Visa. Consumers who don’t own a credit card or don’t want to use one can still buy our hosting and domain services online using 3V vouchers.
You can register for 3V vouchers as long as you are over 16, live in Ireland or the UK, have an email address and a mobile phone. You don’t need a bank account and there are no lengthy application forms, credit checks or interest charges. 3V vouchers are available online from 3V Ireland and 3V UK, and are also sold by most Payzone retailers.
A few customers have expressed an interest in purchasing hosting using 3V vouchers, so this is to clarify, both Spiral Hosting’s payment processors (2Checkout and PayPal) accept 3V vouchers. Simply enter the voucher number and the expiry date like it’s a normal debit/credit card, and the money will be credited to your Spiral Hosting account balance as usual, once it’s been processed and passed the fraud checks.
Please note our new bank account details.
Customers who have made payments to us by bank transfer in the past should receive an email with the details. If you have any questions, or you are a customer who makes recurring payments by Direct Debit, please contact your account manager.
Our sales department are testing out a new service called “Let us call you”.
Our advisors are happy to phone you to discuss server, hosting, email and domain registration solutions. We welcome all enquiries from prospective commercial customers or individuals. You can choose the day and time you wish them to phone.
Please open any requests here.
It is only available to residents in the UK and Ireland, and our sales team cannot assist you with billing or support issues.
This is a beta service and we appreciate any feedback you have.
