Spiral Hosting

Spiral Hosting, Irelands Fastest WebHost, are delighted to announce our datacenter has been accepted as a new member to INEX (Internet Neutral Exchange).

INEX is a neutral, industry-owned Association, founded in 1996, that provides IP peering facilities from two locations in Dublin.

INEX’s objective to provide high-speed, reliable and resilient IP traffic exchange facilities for both Irish and international IP service and content providers, allowing them to route IP traffic efficiently within Ireland and thereby provide faster, more reliable and lower-latency Internet access for their customers.

Our datacenter, Webworld Ireland, was founded in 1998. As one of Irelands longer established HSPs, it has a custom built network which provides us with some of the fastest connections in Ireland.

23:22 We wish to advise customers that our technical team have identified an issue with our 3rd DNS nameserver. Nameservers 1 and 2 are operating as normal, but the problem with nameserver 3 may delay DNS changes (e.g. if you add/remove a parked domain it will take longer than usual). We hope to resolve this problem shortly.

10/09/07 15:40 This problem is now resolved. Thank you for your patience.

Spiral Hosting is delighted to announce that this weekend we will be launching new high performance servers in our Dublin datacenter. The servers have been purpose built for a 24/7 web-serving environment, backed by our super-fast network and 24-hour support.

These will be our fastest servers yet with maximum diskspace, memory and bandwidth. They are currently going through robust speed, reliability and security testing. This announcement demonstrates our commitment to offering the best webhosting service in Ireland.

The new servers will be packed with the latest features and web technologies, including Ruby on Rails and tonnes of extras including one-click installation scripts.

Please note we will be closing ’server2′ on 15 September 2007. It originally opened in October 2005. All accounts will be migrated to new faster and more powerful servers. All customers on ’server2′ will be contacted over the next few days with information on their accounts migration.

If you are not sure which server your account is on please login to cPanel. If it is server2, it will say “Your account is on: Server2″ in the notices section.

14:44 One of our fiber connectivity providers (NTL) is currently experiencing technical problems and customers on our shared and dedicated server clusters in our Dublin datacente may be unable to connect to servers at present. Engineers are working to resolve this problem.

15:08 Our NTL fiber connection is still down. Data traffic is being routed via our other providers but customers may experience a slow connection.

15:51 This problem is now resolved. We apologies for any inconvenience caused.

12:36 We are currently experiencing Quality of Service issues on inbound phone calls. While we work to resolve this problem, if you call us and the line is bad quality, we will call you back as our outbound calls are unaffected.

14:39 We believe this problem is now resolved. Thank you!

We have now turned off email forwarding on our old Fast Provider domain names. This includes sales, support, billing, and staff email accounts.

We acquired Fast Provider’s hosting business in December 2006, and hopefully all customers are now aware of the new addresses. The only emails being forwarded these days are spam!

If you have not already, please update your address books to use the new Spiral Hosting emails.

11:15 GMT/12:15 IST: One of our connectivity providers is currently experiencing hardware problems. Data traffic is currently being routed via our other providers, but customers on our shared and dedicated server clusters in our Dublin datacenter may experience a slow connection at present.

We are working with our provider to resolve this issue as soon as possible.

15:30 GMT/16:30 IST: We have made improvements to increase network speed. The servers have not experienced any downtime, however customers may still experience slow browsing as one of our providers is still working to restore connectivity.

19:30 GMT/20:30 IST: Our network connection is now back operating at full speed with access to all our connectivity providers. We apologise for any inconvenience caused.

This is a notice to customers with websites on our supertuxy server that on Friday 22nd June 2007 at 17:00 IST (6pm GMT) our technicians will take the server offline for a memory upgrade. Customers on other servers will not be affected.

The upgrade should take 10 to 15 minutes maximum and will result in improved server performance especially during peak times.

UPDATE: The upgrade was completed successfully. The server is back online and considerably faster!