Spiral Hosting

We’re delighted to announce that Spiral Hosting now provide a UK freephone number for all sales and billing enquiries.

Most enquiries can be solved quickly by emailing us, but we are available on the phone should you need us.

The number is 0800 221 8949

Office hours are 8am – 6pm.

Outside these hours please use our 24-hour online support. Please note we are trialing the freephone number and our primary contact number for UK clients remains the same – 028 9002 5008.

The Spiral Hosting team wish all our clients a very happy St Patrick’s Day.

St Patrick’s Day is celebrated on Tuesday 17th March. St Patrick is the patron saint of Ireland, so Tuesday is a national holiday.

On Tuesday, we will be operating with reduced staff, and our primary focus will be on customer support which is available all day via our support centre. Our sales & billing phone number will close at 1pm, and re-open on Wednesday at 10am (with hangovers).

For your convenience, this is a quick guide of the many ways to make payments to Spiral Hosting.

1. Credit Cards (recommended)
   • We accept all major credit cards: Visa, Mastercard, Laser cards and also 3V top-up cards.
   • Credit Cards are processed by Realex Payments. They are Europe’s leading payment processor with clients such as Aer Lingus and Vodafone Ireland.
   • Advantage: If you wish you can keep your credit card encrypted and securely stored on our client area, we will automatically bill your renewals to save you the hassle or worry of your services expiring.
2. PayPal.com
   • PayPal allows you to pay money from your credit card, bank account or PayPal account balance.
   • Advantage: No need to register (depending on your country). Accepts American Express.
3. 2Checkout.com
   1. 2Checkout is our secondary credit card processor. For many years we used them for all credit card processing, and many customers still choose 2Checkout.
4. Bank Transfer
   1. Some clients prefer to send us BAC/IBAN transfers. If you’d like to do this, please open a support ticket so we can give you our bank account details.
   2. Also, please tell our Billing Dept when you have initiated a bank transfer, so we know to look out for your payment.
5. Mail In Payment
   1. We accept cheques in the post. Please cross cheques and make payable to Spiral Hosting Ltd. Also, include details of the account holder or invoice number! Our postal address is at the top of all invoices.
   2. If you are paying to renew hosting, please ensure payment reaches us in time. To avoid any downtime please allow plenty of time for the payment to clear. We cannot credit your account until the funds have cleared with our bank.
   3. Lastly, it sounds obvious – but our business operates in Euro!
      If you are paying in another currency please send too much money instead of too little! Any change left over will be added to your account balance for future purchases.
      Costs incurred on cashing/converting foreign currency cheques will be deducted from the final amount added to your balance.

Need to contact our Billing Dept?
We’re here to help. Please open a support ticket or email/phone us.

Customer support will be available every day throughout the Christmas holidays 24/7 as normal via our support centre.

Our sales & billing phone number will close at 5pm on 19th December (for our staff Christmas party!) and it will also be unavailable on 25th and 31st December, and 1st January. It will be operating as normal on all other dates.

We have updated the live chat application on our website to make it easier to speak with us. There is a link to our Live Chat at the top of every page. It’s perfect if you have questions about our products or need our technical support team to answer questions.

We are also expanding the hours Live Chat is available, and we continue to offer support by email and phone, including our ‘Let Us Call You’ service.

Hosting solutions provider SpiralHosting.com today announced it has re-launched its Customer Support Centre as part of the company’s on-going re-development.

The new customer support centre aims to deal with technical, billing and sales enquiries better and faster.

For technical problems, Spiral Hosting provides flash video demonstrates to help guide customers through the most popular aspects of web hosting. The helpdesk also contains troubleshooting tips for customers to solve their problems quicker, and customers can also view how many support tickets are open at present from all customers, allowing them to know how busy the support department is.

Company spokesperson, Peter Armstrong explained:
“Spiral Hosting are working tirelessly to develop new and improved services for customers. This relaunch is part of our commitment to provide the fastest servers and the fastest customer support in Ireland. We are building our services, our support and the quality associated with our brand.”

It’s a long weekend here in Ireland so most businesses will close early on Friday and re-open on Tuesday morning.

Our Belfast office will be open as usual if you want to phone or email us, or let us call you.

We hope you enjoy your weekend whether you stay at home or go to Donegal for the weekend.

Customer satisfaction and superior support is top of our priority list. We know it’s what other companies aren’t good at, and we hope our high level of service will attract new customers. We have a record of providing excellent customer support through GoldHelpDesk.com. The feedback has always been that it’s fast and friendly.

While Spiral is a new company, we have a wealth of experience. After we acquired FastProvider.ie we brought in people who really know their stuff, having worked in the industry for many years.

Since we launched as SpiralHosting.com the team have put a big effort into our new accounts area. It gives the customers more control than ever and includes a 24/7 sales, billing and technical support helpdesk.

By integrating GoldHelpDesk.com into our Accounts Area, it means that for us it’s a lot less work providing the best possible customer care as customers only use one method of contact. It makes it much more organised; we can look at someones support history and if the problem is recurring we can work that bit harder to fix it. Also, it’s much handier for customers have one username and password to access all areas. We aim higher and achieve better so you, the customer, is always satisfied. For me, that’s Superior Support!