We have updated the live chat application on our website to make it easier to speak with us. There is a link to our Live Chat at the top of every page. It’s perfect if you have questions about our products or need our technical support team to answer questions.
We are also expanding the hours Live Chat is available, and we continue to offer support by email and phone, including our ‘Let Us Call You’ service.
Hosting solutions provider SpiralHosting.com today announced it has re-launched its Customer Support Centre as part of the company’s on-going re-development.
The new customer support centre aims to deal with technical, billing and sales enquiries better and faster.
For technical problems, Spiral Hosting provides flash video demonstrates to help guide customers through the most popular aspects of web hosting. The helpdesk also contains troubleshooting tips for customers to solve their problems quicker, and customers can also view how many support tickets are open at present from all customers, allowing them to know how busy the support department is.
Company spokesperson, Peter Armstrong explained:
“Spiral Hosting are working tirelessly to develop new and improved services for customers. This relaunch is part of our commitment to provide the fastest servers and the fastest customer support in Ireland. We are building our services, our support and the quality associated with our brand.”
It’s a long weekend here in Ireland so most businesses will close early on Friday and re-open on Tuesday morning.
Our Belfast office will be open as usual if you want to phone or email us, or let us call you.
We hope you enjoy your weekend whether you stay at home or go to Donegal for the weekend.
Customer satisfaction and superior support is top of our priority list. We know it’s what other companies aren’t good at, and we hope our high level of service will attract new customers. We have a record of providing excellent customer support through GoldHelpDesk.com. The feedback has always been that it’s fast and friendly.
While Spiral is a new company, we have a wealth of experience. After we acquired FastProvider.ie we brought in people who really know their stuff, having worked in the industry for many years.
Since we launched as SpiralHosting.com the team have put a big effort into our new accounts area. It gives the customers more control than ever and includes a 24/7 sales, billing and technical support helpdesk.
By integrating GoldHelpDesk.com into our Accounts Area, it means that for us it’s a lot less work providing the best possible customer care as customers only use one method of contact. It makes it much more organised; we can look at someones support history and if the problem is recurring we can work that bit harder to fix it. Also, it’s much handier for customers have one username and password to access all areas. We aim higher and achieve better so you, the customer, is always satisfied. For me, that’s Superior Support!
