Gmail’s junk filter is currently mistaking emails from Spiral Hosting as spam, which is causing havoc with some customers not receiving emails, renewal reminders, invoices, and support ticket responses!
We sent text messages to all customers with Google Mail addresses to ask them to read this post. Please take 2 minutes to check that your email account is not affected.
To check if emails from Spiral Hosting are getting sent to your Spam folder, first login to Gmail then type into the search box at the top:
This should immediately list all emails from Spiral Hosting in your Spam folder. Hopefully there will be none!
If you find that emails are being sent to your Spam folder, please create a filter so it doesn’t happen again.
You can create a filter by following these simple steps:
1) While reading any email that has been mistakenly filtered, click on the down-arrow next to the Reply link, and select ‘Filter messages like this’ from the menu.
2) On the next screen, type *@spiralhosting.com into the From: box. This will allow emails to come from all our billing, sales, support and staff email addresses.
3) Click ‘Next Step’ at the bottom.
4) On the next screen, select the checkbox next to ‘Never send it to Spam.’
5) Apply the filter to any other emails affected (if any):
6) Click ‘Create Filter’.
All existing emails from Spiral Hosting should now be moved to your Inbox, and future emails too!
If you still have problems receiving emails from us please don’t hesitate to contact our Support Department.
