Spiral Hosting Blog

I’m delighted to announce that we have upgraded our Client Area!

The Client Area allows customers to manage their hosting accounts, domain names and SSL certificates, and now includes a new multi-language website with secure credit/debit card processing, PDF invoices, instant account activation, and live chat.

All customers should have received an email with new login details for the Client Area. Over the past few days we have imported all the account details, hosting packages, domain names and other products to the new system.

We would ask customers to please take a moment to check all the details on your account are correct, and your address and contact telephone numbers are up to date.

It’s still early (7.33am!), but apart from a few hosting packages having the wrong expiry date, the migration has been perfect! We’d also like to hear your comments and feedback about this upgrade so please do get in touch.

Spiral Hosting have installed a new webmail software called RoundCube. It will accompany HordeMail and SquirrelMail, and will be made available on all our cPanel 11 servers over the next few weeks.

More details at RoundCube.net

Earlier today some customers may have received an email from the IEDR informing you that your .ie domain name was due to be suspended. Please note that this email was sent in error and you can disregard this email. All customers who have paid for their domain(s) will have their domain renewed as usual.

If customers are unsure about any domains, please check the expiry date in our Client Area, and contact us if you have any questions at all.

We have updated the live chat application on our website to make it easier to speak with us. There is a link to our Live Chat at the top of every page. It’s perfect if you have questions about our products or need our technical support team to answer questions.

We are also expanding the hours Live Chat is available, and we continue to offer support by email and phone, including our ‘Let Us Call You’ service.