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Spiral Hosting Blog

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Archive for September, 2007

Customer Support Centre relaunched

Saturday, September 22nd, 2007

Hosting solutions provider SpiralHosting.com today announced it has re-launched its Customer Support Centre as part of the company’s on-going re-development.

The new customer support centre aims to deal with technical, billing and sales enquiries better and faster.

For technical problems, Spiral Hosting provides flash video demonstrates to help guide customers through the most popular aspects of web hosting. The helpdesk also contains troubleshooting tips for customers to solve their problems quicker, and customers can also view how many support tickets are open at present from all customers, allowing them to know how busy the support department is.

Company spokesperson, Peter Armstrong explained:
“Spiral Hosting are working tirelessly to develop new and improved services for customers. This relaunch is part of our commitment to provide the fastest servers and the fastest customer support in Ireland. We are building our services, our support and the quality associated with our brand.”

cPanel Hosting: Mailing Lists Increased

Wednesday, September 19th, 2007

With immediate effect, we have increased the number of mailing lists included on all our shared hosting accounts. How exciting!

The new plans include:
Basic Hosting - 5 mailing lists
Standard Hosting - 10 mailing lists
Business Hosting - 15 mailing lists
Enterprise Hosting - 20 mailing lists

Note: Reseller hosting plans all have unlimited mailing lists.

IEDR warning over domain name scams

Monday, September 17th, 2007

Spiral Hosting has today warned customers of a domain registration scam.

Internet Register Ireland has been sending letters to many of our customers, and even sending letters directly to Spiral Hosting. The company is registered in Germany, although also sends letters from France. The letters request payment of €958 for website registration services. Customers are advised to disregard the letter.

IE Domain Registry (the official .ie registry) have issued this press release:
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It has once again come to the attention of the IEDR that a company operating under the name “Internet Register Ireland” is in the process of contacting businesses with registered .ie domain names by post and by fax, soliciting them to register their domain name with the “Internet Register Ireland”. The “Internet Register Ireland”, a German based company will request you to fill out their form and return it to them signed. It should be noted that they charge an excessive fee of approximately €958 for the registration of the .ie domain name in their database.

We would like to reassure all of our customers that no such organisation has been authorised to act on behalf of the IEDR. If you are contacted in this manner we would recommend that you disregard this letter and advise your customers to be aware of this activity.

The IEDR are responding to enquiries from concerned domain holders, by recommending them to contact an official IE Reseller if they require any further Internet services for their website.

cPanel Hosting: FTP Accounts Increased

Thursday, September 13th, 2007

With immediate effect, we have increased the number of FTP accounts on all our shared hosting accounts. All plans previously had 10 FTP accounts. They now have lots more!

The new plans include:
Basic Hosting - 25 FTP accounts
Standard Hosting - 50 FTP accounts
Business Hosting - 75 FTP accounts
Enterprise Hosting - 100 FTP accounts

Note: Reseller hosting plans all have unlimited FTP accounts.

Dot-IE Personal Domain Names Launched

Wednesday, September 12th, 2007

IE Domain Registry Press Release
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This Time Its Personal!
IE Domain Registry Introduce Dot-ie Personal Domain Names

Wednesday, 12th September: The IE Domain Registry (IEDR), the managed registry for Ireland’s dot-ie domain names, today announced the relaxation of the rules for registering personal dot-ie domain names for individuals. This policy relaxation comes into effect following full consultation with the dot-ie reseller community and industry organisations.

Registration of personal domains will be available to individuals from Wednesday, 31st October, 2007. This follows a seven week notice period, to allow time for sole traders, professionals, politicians, trademark holders who have not already registered their .ie Internet address, to do so under existing non-personal domain categories.

The introduction of personal dot-ie domain names is a result of the increased popularity of social networking and blogging sites and the increasing number of individuals who are coming online.

The registration of personal domain names will be open to all individuals who can authenticate a claim to the domain name and who have a real and substantive connection to the island of Ireland. To authenticate a claim, a copy of an identification document is required, for example an Irish utility bill or driving licence. The name on the document supplied must match exactly the domain name applied for. This requirement ensures that the status of Ireland’s dot-ie namespace, as the world’s second safest country code top level domain, is maintained and protected in the future. Applications will be time-stamped to ensure fairness and transparency of the process.

Commenting on the introduction of dot-ie personal domain names, Mr. David Curtin, Chief Executive of the IE Domain Registry said, “The IEDR is pleased to announce the relaxation of rules for personal dot-ie domain names. To maintain the integrity of the dot-ie domain namespace, which has negligible levels of cyber squatting and cyber crime, applicants will need to authenticate their claim by providing matching supporting documentation such as an Irish passport or utility bill.

This limited registration policy relaxation comes into effect following consultation with dot-ie resellers. The introduction of personal domain names was first proposed to internet service providers three years ago, but there was little interest due to expected low levels of demand. Since then the broadband take-up and popularity of social networking has created a desire for a personal presence on the Internet, which in turn will have a positive effect on the level of demand for personal dot-ie domain names. The IEDR has also significantly reduced its prices, which have fallen by 50% since 2003 and introduced key system changes that facilitate fast, automated and real time registration, which has reduced resellers’ process costs.”

Ends

Problem with 3rd dns nameserver

Sunday, September 9th, 2007

23:22 We wish to advise customers that our technical team have identified an issue with our 3rd DNS nameserver. Nameservers 1 and 2 are operating as normal, but the problem with nameserver 3 may delay DNS changes (e.g. if you add/remove a parked domain it will take longer than usual). We hope to resolve this problem shortly.

10/09/07 15:40 This problem is now resolved. Thank you for your patience.

Spiral awarded Fastest Growing WebHost

Sunday, September 9th, 2007

fastest growing webhost

Spiral Hosting have been awarded “Fastest Growing WebHost - September 2007″ from HostReview.com. We were ranked number 7 in a category which includes some of the world’s biggest webhosts.

The HostReview website explains: “The Fastest Growing awards are intended to showcase fast-moving companies that are increasing quickly in size and prestige.”

Spiral Hosting rolls out Installatron

Thursday, September 6th, 2007

Irish web hosting business, SpiralHosting.com today announced it has rolled out Installatron, which is available immediately to all new and existing web hosting clients.

Installatron is an advanced auto-installer which plugs-in to the clients hosting control panel. It gives users the ability to install, upgrade, and manage a growing list of web scripts at the click of a button.

Peter Armstrong, director of the Irish HSP explained:
“Spiral Hosting are delighted to launch Installatron across all our linux web hosting packages. Our clients can now setup sophisticated website software in seconds, for example blogs, portals, forums, photo galleries, ecommerce, newsletters and much more…”

“Spiral Hosting is continually improving our hosting services and developing new solutions. This announcement demonstrates our commitment to offering the best web hosting service in Ireland.”

Spiral Hosting recently made headlines when it doubled the diskspace on all reseller hosting packages. It was also one of the first Irish webhosts to introduce Ruby on Rails hosting.

Web hosting comparison charts updated

Wednesday, September 5th, 2007

Thanks to customer feedback we have updated our web hosting and reseller hosting pages on our website. They now contain lots more information on the packages we provide in a simple comparison table.

Double diskspace on reseller hosting packages

Sunday, September 2nd, 2007

Dublin, Ireland, Web Hosting Provider SpiralHosting.com announced on Saturday that it has re-launched its reseller hosting packages. The new packages include over twice the disk space and 50% extra bandwidth allocations.

On Spiral Hosting’s blog, company spokesperson Peter Armstrong commented:
“Spiral’s new scalable reseller packages include all the features required to run a successful web hosting business. We looked closely at what web designers and developers expected from their hosting solutions provider then we created packages to fit their needs and pass their expectations.

“Spiral Hosting are delivering solutions that resellers can sell to their clients and be proud to call their own. Resellers can choose their own branding and use our transparent name servers so your clients don’t know we exist.”

“Resellers can start with our 10 sites package and increase their package as their business grows. Packages costing as little as €19.95 per month are now available, with no setup fees and with unlimited databases and mail boxes.”

Package details can be found at:
http://www.spiralhosting.com/resellers

New reseller hosting specifications
Host 10 includes 5Gb diskspace, 30Gb bandwidth €19.99
Host 30 includes 10Gb diskspace, 60Gb bandwidth €39.99
Host 100 includes 25Gb diskspace, 90Gb bandwidth €99.95
Host 200 includes 37.5Gb diskspace, 160Gb bandwidth €150.95

Legacy reseller hosting specifications
Host 10 included 2Gb diskspace, 20Gb bandwidth €19.99
Host 30 included 4Gb diskspace, 40Gb bandwidth €39.99
Host 100 included 10Gb diskspace, 60Gb bandwidth €99.95
Host 200 included 15Gb diskspace, 120Gb bandwidth €150.95


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